Conflict Management

Solutions to Corporate Conflicts

Over-adjusted staff, an increased rate of sick-leaves and bullying are clear signs that conflicts have already reached a high level of escalation. The consequences for a company are devastating: High financial losses because of staff ineffectiveness, unsuccessful or frozen projects and dissatisfied customers. In our trainings companies and their leading staff learn how to regain control: After a profound analysis of the existing conflicts we will help you to develop viable and appropriate solutions.

Seminar Issues:

Conflict Analysis - definition, types of conflicts, signs of conflicts, conflict behaviour, conflict dynamics
System Analysis – hierarchies and structures, Change Management, information channels and flow, reward systems
Self-Analysis of the participants - self perception, emotions, weaknesses, management of relationships, psychological games
Conflict Resolution - becoming active, gaining awareness, changing perspectives, clarifying issues, effective communication, dialogue and blockades, Harvard Principles of negotiations, mediation
Conflict prevention - recognising needs and contexts, positive attitudes, creating a cooperative work climate, contracts