Intercultural Communication - Japan:

Managing the Japan Business Successfully

When people of different cultures work together unexpected difficulties usually arise. They suddenly realize that particular standards, norms and values that they have always taken for granted do not apply anymore. This is particularly true for doing business with the Japanese, aggravated by the fact that you will never receive a direct feedback. In order to manage the challenge it is necessary to understand the values and practices of the Japanese culture as well as your own.

The seminar is not limited to merely informing about typical intercultural “dos and don’ts”. After raising cultural awareness major differences in the way people from different cultures think, feel, listen, clarify, agree, disagree, come to decisions and transact business are pointed out. The training provides participants with structures that help understand Japanese behaviour and creative ways to overcome problematic situations.

Seminar Contents (2 days)

Cultural Awareness - Definition of Culture, Personal and Social Identity, Self Image, Prejudice and Stereotypes
Intercultural Differences - Cultural Dimensions, Comparisons between Cultures, Sources of Conflicts and Misunderstandings (Hierarchies, Making Decisions, Flow of Information, Negotiations and Meetings – Formal and Informal Settings, Presentations, Customer Service), Establishing Relationships
Specific Information on Japan – History, Geography, Religion, Nihonjinron, Effects of Language, Nonverbal Signs, Taboos etc.

Team of two Trainers: Thomas Gramlich (Japanologist, M.A.) and Beatrix Stahlberger (Diplom Psychologist). Both trainers are present throughout the seminar.

Fee per Person: 980,-€ (+19% V.A.T.)
Daily Fee for In-house Training: 1550,-€ (+19% V.A.T.)

Seminar can be held in English or German.