Time and Venue: All open seminars are held in our premises at Emanuel-Leutze-Str. 21 in Düsseldorf (Seestern Area). Participants park free of charge. Seminar days start at 9:00 a.m. and finish at 5 p.m.
Fees: All prices + 19% V.A.T. At the end of a seminar participants receive a seminar documentation and an attendance certificate. The seminar fees include soft drinks and coffee.
Registration: Registration must be done in writing by sending an e-mail or letter that includes the proper invoice address. Confirmation will be sent by e-mail within 48 hours. Invoices are sent between 3 and 4 weeks prior to the seminar. Registrations are accepted up to two days before the set seminar date, provided there is vacancy.
Guarantee: Confirmed seminars and workshops always take place - regardless the number of participants. This is done without any reduction in time or content. In case of sudden illness of the trainer a new seminar date will be arranged. If a new date is not possible, paid fees will be refunded.
Cancellations: Cancellations of seminar participation can be done up to two weeks prior to the seminar without charge. For cancellations that are made in less than two weeks prior to the seminar there will be a 50% charge of the seminar fee. For late cancellations (less than two days prior to seminar) there is a full charge, but a replacement seminar can be arranged.
In-house trainings usually take place on the client site but on demand they can
also be conducted at English & Intercultural Communication in Düsseldorf. The
training times can be specified by the client. Specific contents and details can
be arranged additionally.
If not arranged otherwise, payment is done within 14 days after receiving an invoice at the end of a month. For pre-payment of lessons we offer price reductions. There is no refund for pre-paid lessons that cannot be taken due to reasons that are beyond control of English & Intercultural Communication. Pre-paid lessons which are not used expire after a period of one year, unless the break was announced.
Cancellation Policy: Booked lessons can be cancelled free of charge provided that the cancellation reaches us via email or telephone latest by 3 p.m. on the day prior to the scheduled lesson.
Düsseldorf, January 2016