Business English for Assistants

Receptionists and assistants are the first contact new business partners encounter and thus are an important factor in developing good business relations. This English seminar focuses on the core job areas of secretaries, receptionists and assistants: Receiving visitors, socializing, telephoning and e-mail correspondence. Important vocabulary, specific phrases and the correct use of grammar as well as the improvement of socializing skills is in the focus of this training. In English speaking countries small talk plays a vital role in creating and maintaining strong relationships - and so is a major step on the road to success.

Seminar Contents (2 days):

• Reception: Welcoming visitors, introducing them to the company, small talk, offering help, hosting, asking questions, bridging awkward pauses, instructing and accompanying visitors, etc.
• Telephoning: Receiving and initiating phone calls, connecting callers, making and cancelling arrangements, giving directions, apologizing, dealing with complaints, making reservations, spelling names, clarifying misunderstanding
• Correspondence: Writing e-mails and letters, e-mail etiquette, creating individual templates, abbreviations, taking minutes
• Typical mistakes: Vocabulary, grammar, tenses, spelling, word order etc.
  

Trainer: Steven Vitolianos (US Coach)

The seminar is held in English. Recommended Level: B1/B1+

Number of participants: 1-6
Fee per Person:  890.- € (+ 19% VAT)