Business English for Assistants

Seminars: 22/23 June 2020 | 24/25 Aug 20 | 22/23 Oct 20

Due to the current Corona situation we are conducting English lessons and seminars ONLINE. 1-1 English lessons, coaching and seminars with only ONE registered participant can take place on our premises or online, the choice is yours...

Secretaries and assistants are the first contact new business partners encounter and thus are an important factor in developing good business relations. This English seminar focuses on the core job areas of assistants and secretaries: Receiving visitors, socialising, telephoning and e-mail correspondence. As well as important vocabulary, specific phrases and the correct use of grammar, the improvement of socialising skills is emphasised. In English speaking countries small talk plays a vital role in creating and maintaining strong relationships – and so is a major step on the road to success.

Seminar Contents (2 days):

  • Reception: Welcoming visitors, introducing them to the company, small talk, offering help, hosting, asking questions, bridging awkward pauses, instructing and accompanying visitors, etc.
  • Telephoning: Receiving and initiating phone calls, connecting callers, making and cancelling arrangements, giving directions, apologizing, dealing with complaints, making reservations, spelling names, clarifying misunderstanding
  • Correspondence: Writing emails and letters, email etiquette, creating individual templates, abbreviations, taking minutes, 
  • Typical mistakes: Vocabulary, grammar, tenses, spelling, word order etc.

Trainer: Steven Vitolianos (US Coach)

The seminar is held in English.

Number of participants: 1-6
Fee per Person:  790.- € (+ VAT)

Registration can be done via e-mail stating:

  • Name of participant
  • Seminarname and -date
  • Invoice address.

You will receive the confirmation of your registration within 24 hours.

Register