Conflict Management:

Recognizing and Resolving Conflict

Seminars: 24 + 25 Sep 18 | 19 + 20 Nov 18 | 11 + 12 Feb 19

By Sarah Naegels (SMN) from Ottawa, Canada (Flickr), via Wikimedia Commons

As long as there are people there will be disagreement and conflict, and not every dissent needs to be addressed and settled immediately. However, longer lasting, underlying tensions can grow to real crises that deplete our power and energy. During the seminar participants learn to recognize conflicts, to become active, to address and clarify situations and to solve problems.


In a small group, students can share their individual conflict situations and receive support in reflecting, analysing and resolving them. Additionally the seminar provides participants with the opportunity to prepare and simulate difficult dialogues and negotiations.

Seminar Issues:

  • Conflict Analysis – Definition of conflict, characteristics and signs of conflict, factual and personal level of conflicts, conflict sources and consequences
  • System Analysis – Sources for conflicts, structure and dependencies, responsibilities, using resources
  • Self-Analysis – Emotions, values, attitudes, behavioural patterns, stress tolerance, goals and motives, preferred style of dealing with conflicts
  • Conflict Dynamics – Development of conflicts, steps of escalation
  • Psychological Games – The Drama Triangle, common games: “Yes…, but”, “Stupid”, “Now I've got you”, etc.
  • Preparing Conflict Resolutions – Becoming active, ownership of problems and accountability for solutions, change of perspective, preparation of conflict negotiations
  • Conflict Resolution – Addressing problems and conflicts,  dialogue and blockades of dialogues, compromise and consensus, Harvard Principles of negotiation, contracts and clear agreements, apologies
  • Conflict Prevention – Control of emotions, adopting a positive basic attitude,  recognizing needs and different contexts, showing positive recognition

Trainer: Beatrix Stahlberger (Psychologist / Coach)

 

Language: English

Number of participants: 1-6

Fee per Person: 890.- € (+ 19% VAT)

 

In-Company Training:
Up to 12 participants 1550.-€ (+19% V.A.T.) per day (German or English)

Registration can be done via e-mail stating:

  • Name of participant
  • Seminarname and -date
  • Invoice address.

You will receive the confirmation of your registration within 24 hours.

Register

Evaluations of Participants

E-Mail Feedback:

 

"It was an intensive small group training, providing skills for solving and detecting conflicts based on personal examples of the participants. For me it was especially helpful to learn structuring difficult conversations."

*****

 

"An excellent training programme tailor-made to my needs. During this intensive course, lots of thought provoking exercises and real life examples were addressed. On returning to work I have been able to put my newly acquired knowledge directly into practice."

 

*****

 

"Your advices proved to be very useful on every field of my life. The seminar helped to raise awareness over the conflict situations one can face, and sharpened my 'senses' in order to avoid the traps I used to walk in so easily in the past."