Conflict Management:

Recognizing and Resolving Conflict

Seminars: 23 + 24 Nov 17 | 25 + 26 Jan 18 | 26 + 27 Mar 18

By Sarah Naegels (SMN) from Ottawa, Canada (Flickr), via Wikimedia Commons

Over-adjusted staff, an increased rate of sick-leaves and bullying are clear signs that conflicts have already reached a high level of escalation. The consequences for a company are devastating: High financial losses because of staff ineffectiveness, unsuccessful or frozen projects and dissatisfied customers.


In our trainings companies and their leading staff learn how to regain control: After a profound analysis of the existing conflicts we will help you to develop viable and appropriate solutions.

Seminar Issues:

  • Conflict Analysis – definition, characteristics of conflicts, types of conflicts, signs of conflicts, sources of conflict, conflict dynamics and escalation
  • System Analysis – hierarchies and structures, Change Management, information channels and flow, reward systems
  • Self-Analysis of the participants – self perception, emotions, drivers, behavioural patterns, management of relationships, psychological games
  • Conflict Resolution – becoming active, gaining awareness, changing perspectives, clarifying issues, effective communication, dialogue and blockades, Harvard Principles of negotiations
  • Conflict prevention – recognising needs and contexts, positive attitudes, creating a cooperative work climate, contracts

Trainer: Beatrix Stahlberger (Psychologist / Coach)

 

Language: English

Number of participants: 1-6

Fee per Person: 890.- € (+ 19% VAT)

 

In-Company Training:
Up to 12 participants 1550.-€ (+19% V.A.T.) per day (German or English)

Registration can be done via e-mail stating:

  • Name of participant
  • Seminarname and -date
  • Invoice address.

You will receive the confirmation of your registration within 24 hours.

Register

Evaluations of Participants

E-Mail Feedback:

 

"It was an intensive small group training, providing skills for solving and detecting conflicts based on personal examples of the participants. For me it was especially helpful to learn structuring difficult conversations."

*****

 

"An excellent training programme tailor-made to my needs. During this intensive course, lots of thought provoking exercises and real life examples were addressed. On returning to work I have been able to put my newly acquired knowledge directly into practice."

 

*****

 

"Your advices proved to be very useful on every field of my life. The seminar helped to raise awareness over the conflict situations one can face, and sharpened my 'senses' in order to avoid the traps I used to walk in so easily in the past."