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Sales and Customer Care

Key Factor Emotional Intelligence

Seminars: 04 + 05 Apr 19 | 29 + 30 Aug 19 | 28 + 29 Oct 19

Most people who chose to work in sales or customer care do this because of one particular reason: They really like dealing with other people. This willingness is a great pre-requisite for being successful, but at least equally important is the ability to deal with other people. The salesperson-customer relationship is for several reasons a delicate one and requires awareness, adaptation and authenticity on the part of the salesperson (AAA). These are core skills of emotionally intelligent people and can be trained and further developed in this workshop.

Seminar Issues:

  • Basics – Experiences, characteristics of successful sales people, pre-requisites for success in sales and customer care (AAA)
  • Emotional Intelligence – Concept by Goleman, self-assessment, 'winner' and 'loser' attitudes, recognizing self-development potential
  • Planning Success – Becoming proactive, principles of self organization, planning, prioritizing, following up, Covey's 7 habits
  • Preparation of Customer Meetings – Researching information, adapting to the customer needs, awareness of language, social contexts and culture, adapting a positive attitude, being focussed
  • Opening Phase of Customer Meetings – Creating a positive atmosphere, bonding, empathy, recognizing emotions, reading non-verbal messages
  • Customer Meeting – Communication and presentation skills, dialogue and blockades to dialogues, recognizing resistance, dealing with interjections, dealing with complaints, reaching agreement
  • Following Up – Summarizing, informing, keeping to promises, delivery
  • Self-Motivation – Self reinforcement, assessing success and dealing with failure

Trainer: Beatrix Stahlberger (Psychologist / Coach)

 

Language: English

Number of participants: 1-6

Fee per Person: 890.- € (+ 19% VAT)

 

In-Company Training:
Up to 12 participants 1550.-€ (+19% V.A.T.) per day (German or English)

 


Registration can be done via e-mail stating:

  • Name of participant
  • Seminarname and -date
  • Invoice address.

You will receive the confirmation of your registration within 24 hours.

Register
  • Emotional Intelligence
  • Leadership Training
  • Executive Training
  • Conflict Management
  • Time Management
  • Sales and Customer Care
  • Intercultural Competence
  • Japantraining

German Version


English Seminars

11 + 12 March 2019

Intercultural Competence: Dealing with the Global Jungle

14 + 15 March 2019

Business English: Presenting in English

28 + 29 March 2019

Time Management: Don't Work Harder - Work Smarter!7

01 + 02 April 2019

Negotiating in English

04 + 05 April 2019

Sales and Customer Care: Key Factor Emotional Intelligence

08 + 09. April 2019

Business English for Assistants

11 + 12 April 2019

Leadership Training: Basics for Successful Leaders


Start: 25 March 2019

Business English -
Compact Course B1+


Anytime on demand:

Job Interview Coaching in English

 

English Intensive Week


ENGLISH & INTERCULTURAL

COMMUNICATION

Lütticher Str. 132

( = Emanuel-Leutze-Str. 21)
40547 Düsseldorf - Germany

Tel:  +49-(0)211-53794-05

E-mail: eic@entercult.de


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