Business English - Management Seminars - Soft Skill Training - Coaching
  • Home
  • Business English
  • Management Seminars
  • Coaching
  • ONLINE Training
  • References
  • Contact

Sales and Customer Care

Key Factor Emotional Intelligence

Seminars: 23/24 May 2022 | 08/09 Aug 22 | 03/04 Nov 22


Most people who choose to work in sales or customer care do this because of a particular reason: They like interacting with people. High motivation is an excellent prerequisite for success, but equally important is the ability to deal with people. The salesperson-customer relationship is delicate for several reasons and requires the salesperson's awareness, adjustment and authenticity (AAA). These are core skills of emotionally intelligent people and can be trained and further developed in this workshop.

Seminar Contents (2 days):

  • Basics – Experiences, characteristics of successful salespeople, prerequisites for success in sales and customer care (AAA)
  • Emotional Intelligence – Concept by Goleman, self-assessment, 'winner' and 'loser' attitudes, recognizing self-development potential
  • Planning Success – Becoming proactive, principles of self-organization, planning, prioritizing, following up, Covey's 7 habits
  • Preparation of Customer Meetings – Researching information, adapting to the customer needs, awareness of language, social contexts and culture, adopting a positive attitude, being focussed
  • Opening Phase of Customer Meetings – Creating a positive atmosphere, bonding, empathy, recognizing emotions, reading non-verbal messages
  • Customer Meeting – Communication and presentation skills, dialogue and blockades to dialogues, recognizing resistance, dealing with interjections, dealing with complaints, reaching an agreement
  • Following Up – Summarizing, informing, keeping to promises, delivery
  • Self-Motivation – Self-reinforcement, assessing success and dealing with failure

Trainer: Beatrix Stahlberger (Psychologist / Coach)

 

Language: English

Number of participants: 1-6

Fee per Person: 890.- € (+ VAT)

 

In-Company Training (also online):
Up to 12 participants 1,550.-€ (+ VAT) per day (German or English)

 


Registration can be done via e-mail stating:

  • Name of participant
  • Seminarname and -date
  • Invoice address.

You will receive the confirmation of your registration within 24 hours.

Register
  • Emotional Intelligence
  • Leadership Training
  • Advanced Leadership
  • Conflict Management
  • Time Management
  • Sales and Customer Care
  • Intercultural Competence
  • Japantraining

German Version


Erfahrungen & Bewertungen zu English & Intercultural Communication

English Seminars

19 + 20 May 2022

Conflict Management: Recognizing and Resolving Conflicts

23 + 24 May 2022

Sales + Customer Care: Key Factor Emotional Intelligence

02 + 03 June 2022

Negotiating in English

16 + 17 June 2022

Time Management = Self Management

23 + 24 June 2022

Presenting in English

27 + 28 June 2022

Leadership Training: Basics for Successful Leaders


Start: 19 May 2022

Business English -
Compact Course B1+


Anytime on demand:

  • Job Interview Coaching in English
  • English Intensive Week

ENGLISH & INTERCULTURAL

COMMUNICATION

Lütticher Str. 132

( = Emanuel-Leutze-Str. 21)
40547 Düsseldorf - Germany

Tel:  +49-(0)211-53794-05

E-mail: eic@entercult.de


About | Privacy Policy | Cookie Policy | Sitemap
Copyright: English & Intercultural Communication, Düsseldorf, Germany (2022)
Log out | Edit
  • Home
  • Business English
    • Levels
    • Company Lessons
    • Private Lessons / One-on-One
    • Intensive Week
    • Job Interview Training
    • Compact Course B1+
    • Presentation Training
    • Negotiation Training
    • Seminar for Assistants
  • Management Seminars
    • Emotional Intelligence
    • Leadership Training
    • Advanced Leadership
    • Conflict Management
    • Time Management
    • Sales and Customer Care
    • Intercultural Competence
    • Japantraining
  • Coaching
  • ONLINE Training
  • References
  • Contact
    • Route
    • Terms